Frequently Asked Questions

Browse our products, add the items you want to your cart, and proceed to checkout. Sign in (or create an account), enter your delivery address, choose your payment method, and confirm your order.

You can currently pay via WhatsApp ordering, shown to you at checkout.

No — Cash on Delivery is not available on GameMart. All orders must be paid for using one of the payment options shown at checkout.

You can reach us through our Contact page.

Orders are processed and dispatched promptly, with delivery typically taking a few business days depending on your location. Full details are available on our Shipping Policy page.

Yes, most products can be returned within our return window if they're defective, damaged or materially different from what was ordered. See our Return & Refund Policy for full eligibility details.

Please contact us as soon as possible, ideally within 48 hours of delivery, with photos of the product and packaging. We'll arrange a replacement, repair or refund as appropriate.

You can check your order status anytime from the My Orders section of your account.

We stock a mix of conditions — new, used, open box and refurbished — and this is always clearly labelled on each product page, along with condition-specific pricing where applicable.

You can submit your console, game or accessory for sale/exchange through our Sell/Exchange page. Our team will review your submission and get in touch with a quote after inspection.

Reach out any time via our Contact page and we'll be happy to help.